Our Policy

Big Sky Decor offers 100% customer satisfaction. If for some reason you are not completely satisfied with your purchase you can return your item for a full refund minus the shipping charges. Please contact us for a Return Authorization number and correct return address information prior to shipping any item back. Item must be adequately packaged before returning. Any items listed as closeout or specials are non-refundable and non-returnable.

In Stock Furniture

If you are not happy with your purchase for any reason, Big Sky Decor will arrange for pick up of your furniture. Upon receipt and inspection of the furniture, Big Sky Decor will issue a credit back minus the freight charges. Big Sky Decor will charge a restocking fee of 15% for all returned furniture items. This does not apply to any manufacturer defects or damage from shipping.

Special Order Furniture

Special order furniture is custom made upon order and is non-returnable and non-refundable except for manufacturer defects or damage from shipping.

Furniture Warranty

All our USA made furniture by Carroll Original Wear is warranted for a full three years for craftsmanship and construction.  Leather upholstery and hair on hide may exhibit characteristics of scratches, wrinkles, variations in shades of color and other natural features that are not considered defects.  Fabrics exhibit weave and dye lot variations and are not considered defects to the product.  These characteristics prove your product is natural and unique.  

The warranty does not cover abuse or normal wear.  Defective claims will be analized on a case by case basis.